At mospala, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect when you use the mospala platform, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own data. We encourage every player to read this document in full before registering a mospala account.
Our Core Commitments
Every data decision at mospala is governed by these six principles, which form the foundation of how we treat the personal information you entrust to us.
Transparency
We tell you clearly what data we collect, why we collect it, and how it is used — no hidden processing.
Purpose Limitation
Data collected for one purpose is not repurposed for unrelated uses without your explicit knowledge and consent.
Data Minimisation
We only collect the personal information that is genuinely necessary to deliver and improve our services to you.
Accuracy
We keep your data accurate and up to date. You can review and correct your personal details at any time via your account settings.
Security
We use industry-standard technical and organisational measures — including SSL encryption — to safeguard your data against unauthorised access.
Your Rights
You retain the right to access, correct, restrict, or request deletion of your personal data held by mospala at any time.
We collect your full name, date of birth, and National ID details during registration and KYC verification to confirm your identity and ensure you meet the 18+ age requirement.
Your mobile number, email address, and payment method details (e.g., bKash or Nagad account number) are collected to process transactions and send account notifications securely.
We record your gaming sessions, betting history, deposit and withdrawal activity, and platform interaction data to maintain fair play, detect fraud, and improve your experience.
IP address, browser type, device identifiers, operating system, and connection data are collected automatically to ensure platform security and prevent unauthorised account access.
mospala uses first-party cookies and session tokens to maintain your logged-in state, remember preferences, and analyse how players navigate the platform so we can make improvements.
When you contact mospala via live chat or email, we retain records of that correspondence to resolve disputes, improve service quality, and maintain a complete account history.
Section 1
mospala collects personal information from you through several channels: directly when you register an account or complete KYC verification, automatically when you use the platform, and occasionally from third-party sources such as payment processors and fraud-prevention services. The categories of personal data we collect are described in the table below.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID number, passport copy | Registration form; KYC document upload |
| Contact Data | Mobile phone number, email address, residential address | Registration form; account settings |
| Financial Data | bKash / Nagad / Rocket / Upay account number, bank account details, transaction history | Payment processing; deposit and withdrawal requests |
| Gaming Activity Data | Game session logs, bet amounts, win/loss history, bonus usage, responsible gaming tool settings | Platform activity (automatic) |
| Technical Data | IP address, device ID, browser type, OS version, time zone | Automatic collection on login and platform use |
| Cookie Data | Session tokens, preference cookies, analytics identifiers | Automatic via browser cookies |
| Communication Data | Live chat transcripts, support email exchanges, complaint records | Direct contact with mospala support |
When you create a mospala account, you provide core identity and contact information. During the KYC verification process, you may be asked to submit scanned or photographed copies of government-issued identification documents and proof of address. This information is submitted voluntarily in the sense that you choose to register, but providing it is a condition of accessing real-money gaming services.
When you access and use the mospala platform, certain data is collected automatically by our servers and analytics systems. This includes your IP address, the device and browser you use to access the platform, the pages and games you interact with, the duration of your sessions, and clickstream data showing how you navigate the platform. This data is used to maintain platform security, detect and prevent fraud, and improve the overall user experience.
mospala may receive limited personal data about you from third parties in specific circumstances. For example, our payment processing partners (such as bKash or Nagad) may confirm the outcome of a transaction along with the mobile account number used. Fraud-prevention and identity-verification service providers may provide risk scores or verification outcomes associated with the documents you submit. We do not purchase marketing data from third-party data brokers.
Section 2
mospala processes your personal data only where we have a valid legal basis for doing so. The primary legal bases we rely upon are: fulfilment of the contract between you and mospala (i.e., providing the gaming services you have signed up for), compliance with legal obligations (including anti-money laundering and age verification requirements), and our legitimate interests in operating a secure, fair, and commercially viable platform.
Your identity, contact, and financial data are used to create and maintain your mospala account, process your deposits and withdrawals, verify your eligibility to use the platform, and provide you with access to games and betting markets. Without this processing, we cannot provide you with the services you have requested.
mospala is committed to ensuring that only adults aged 18 and above can access real-money gaming services. Your identity documents and date of birth are processed as part of our mandatory KYC (Know Your Customer) verification procedures. This processing is required by our responsible gaming obligations and is a condition of your account remaining active.
We analyse your gaming activity data, transaction data, and technical data to detect suspicious patterns that may indicate fraud, money laundering, bonus abuse, or unauthorised account access. Where a risk is identified, we may temporarily suspend your account while we investigate. This processing is conducted in mospala's legitimate interest in protecting the integrity of the platform and the security of all players.
mospala uses your gaming activity data to monitor for patterns that may indicate problem gambling behaviour — for example, rapidly escalating deposit amounts, extended uninterrupted play sessions, or frequent self-exclusion overrides. Where such patterns are detected, our responsible gaming team may proactively reach out to offer support tools. This processing reflects mospala's genuine commitment to player welfare.
With your consent, mospala may use your contact details to send you information about new games, promotions, seasonal bonuses (for example, during Eid or Pohela Boishakh), and platform updates. You may withdraw marketing consent at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of any prior processing.
mospala may be required to process and retain certain categories of your personal data in order to comply with legal obligations, respond to lawful requests from competent authorities, or defend legal claims. In such cases, we process only the minimum data necessary and for no longer than the applicable legal retention period requires.
Section 3
mospala does not sell your personal data to third parties. We do not share your information with advertisers, data brokers, or marketing networks. Personal data is shared outside of mospala only in the limited circumstances described below, and always subject to appropriate confidentiality obligations or legal requirements.
To process your deposits and withdrawals, mospala must share the minimum necessary financial and identity data with our payment processing partners, which include mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as participating Bangladeshi banks. These partners act as independent data controllers in respect of their own services and are bound by their own privacy policies and applicable financial regulations.
The mospala platform integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. In the course of a gaming session, technical session data (such as an anonymised session token) may be passed to these providers' systems to load and run the game. We do not transmit your full identity or financial data to game software providers.
mospala works with specialist third-party identity verification and fraud-prevention service providers to support our KYC obligations. These providers may process copies of your identification documents and return a verification outcome to mospala. All such providers are contractually bound to process your data only for the stated verification purpose and to maintain appropriate security standards.
mospala may be required to disclose personal data to competent legal or regulatory authorities in response to lawful requests, court orders, or regulatory investigations. In such cases, mospala will disclose only the data specifically required and will, where legally permitted, notify the affected player of the disclosure.
In the event that mospala undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred as part of that transaction. In such circumstances, mospala will ensure that the successor entity is bound by privacy obligations no less protective than those set out in this policy, and will notify affected players of any material change in data controller identity.
Section 4
mospala uses cookies and similar browser-based tracking technologies to operate the platform efficiently, maintain your session, remember your preferences, and gather aggregated analytics data that helps us improve the platform experience. This section explains the types of cookies we use and how you can manage them.
You may manage non-essential cookie preferences through your browser's built-in cookie settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is stored. Please note that disabling strictly necessary cookies will prevent you from logging in to your mospala account and using core platform features. mospala does not currently use third-party advertising cookies or cross-site tracking technologies.
Section 5
mospala takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.
All data transmitted between your browser or device and the mospala platform is protected using Transport Layer Security (TLS/SSL) encryption. Sensitive data stored on mospala's servers — including identity documents submitted for KYC verification and financial account details — is encrypted at rest using industry-standard encryption algorithms. Access to player data within mospala's internal systems is restricted on a need-to-know basis and protected by multi-factor authentication for all staff accounts.
mospala maintains internal data protection policies and provides privacy and security training to all staff members who handle personal data. Our data processing systems undergo regular security reviews. We maintain incident response procedures that govern how we would respond to and communicate any personal data breach affecting mospala players.
While mospala takes extensive measures to protect your data on the platform side, the security of your account also depends on the steps you take to protect your own credentials. We strongly recommend using a unique, strong password for your mospala account that you do not reuse on other websites, enabling any two-factor authentication options available in your account settings, and logging out of your mospala account when using a shared or public device.
Section 6
While your mospala account is active, we retain all categories of personal data associated with your account for as long as is necessary to provide you with the services you have requested, to maintain our legal and regulatory obligations, and to resolve any disputes that may arise from your use of the platform.
When your mospala account is closed — whether at your request or as a result of mospala's enforcement action — we do not immediately delete all of your personal data. Certain categories of data, particularly identity verification records, transaction history, and anti-money laundering records, are subject to mandatory minimum retention periods under applicable financial and gaming regulations. These records are typically retained for a minimum of five years following account closure, after which they are securely deleted.
Where a player has activated a self-exclusion on their mospala account, mospala retains a record of that self-exclusion for the full duration of the exclusion period and for a reasonable period thereafter. This is to ensure that self-excluded players cannot be re-registered or re-admitted to the platform before the exclusion period has genuinely expired.
If you have given consent to receive marketing communications from mospala and subsequently withdraw that consent, we will remove your contact details from our active marketing lists promptly. However, we may retain a suppression record of your opted-out contact details to ensure we do not inadvertently re-add you to marketing communications in future.
Section 7
As a mospala player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without imposing unreasonable barriers. To exercise any of the rights listed below, please contact our support team at support@mospala.org or via live chat in your mospala account.
You have the right to request a copy of the personal data mospala holds about you. Upon receiving a verified access request, mospala will provide you with a summary of the personal data categories held, the purposes for which they are processed, and the categories of any third parties with whom your data has been shared. We will respond to access requests within 30 days.
If any personal data mospala holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. For most contact and preference data, you can make corrections directly via your account settings. For identity data that has already been verified through KYC, corrections must be submitted through our support team along with supporting documentation.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for continued processing. Please note that mospala cannot delete data that we are legally required to retain — for example, transaction records subject to mandatory financial reporting retention periods. Where full erasure is not possible, we will inform you of the categories of data that must be retained and the reason why.
In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing and we are considering that objection — you may request that we restrict processing of your personal data to storage only, pending resolution of the matter.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once you object, we will cease processing your data for marketing purposes immediately. You can exercise this right via your account's notification settings or by contacting support.
Section 8
mospala reviews this Privacy Policy regularly to ensure it remains accurate, complete, and reflective of our current data processing practices. We may update this policy in response to changes in applicable law, changes in our business operations, or improvements to our data governance practices.
Where a change to this Privacy Policy is material — meaning it substantially affects how we process your personal data or the rights available to you — mospala will notify registered players by posting a notice on the platform's homepage and, where appropriate, by sending a notification to the email address or mobile number registered to your account. The updated policy will be published on this page with a revised effective date at the top of the document.
Your continued use of the mospala platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to any changes in a revised policy, you should cease using the mospala platform and contact our support team to discuss the options available to you, including account closure and the return of any real-money balance.
If you have any questions, concerns, or complaints about how mospala handles your personal data, please contact us directly:
Our support team is here around the clock. You can also explore our FAQ for quick answers, review our Terms & Conditions, or head back to the platform to continue playing.
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